Frequently Asked Questions
How do I place an order?
Choose the product, size and color, add it to your cart and complete checkout on the website. You pay cash on delivery.
How long does delivery take?
3–5 days to every governorate in Egypt.
How do I choose my size?
Most pieces come in two sizes: 50–75 kg and 75–100 kg. Not sure? Send us your height and weight on WhatsApp at 01028324478 and we'll help you choose.
How can I check my order?
Contact us on WhatsApp or phone at 01028324478.
Can I exchange or return my order?
Exchanges and returns are available only while the courier is with you, so please check the product, size and color when you receive it.
What if my product has a manufacturing defect?
Contact us directly and we'll help you solve it.
Can I change my order after placing it?
Yes, contact us as soon as possible on 01028324478.
Do you manufacture in bulk?
Yes. VELOURA has its own factory and takes bulk and custom manufacturing orders. Contact us on 01028324478.